SPECIALIZED BICYCLE SUPPORT SERVICES AGREEMENT

FNB Wines2Whales 2026

This Agreement sets out the terms and conditions governing the provision of bicycle support services, including mechanical assistance, bicycle washing, bicycle storage, and bicycle boxing and unboxing services (collectively, the "Services"), for participants of the FNB Wines2Whales 2026 event (the "Event").

1. Acceptance of Terms

1. By purchasing any Service Package and/or engaging any Services, the participant ("Client") acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
2. The Client further confirms that these Terms and Conditions apply to any individual for whom Services are booked by the Client.
3. Where a Service Package is purchased through the Service Provider's website, online booking platform, payment gateway, mobile application, or any other electronic booking channel, completion of the booking process and payment of the applicable fee shall constitute the Client's acknowledgement and acceptance of these Terms and Conditions.
4. Such electronic acceptance shall be deemed valid and binding and shall have the same force and effect as if the Client had physically signed this Agreement.
5. The Client warrants that they have been provided with a reasonable opportunity to read and understand these Terms and Conditions prior to completing their booking and making payment.

2. Booking and Payment

1. Full payment is required at the time of booking to secure the Client's appointment and selected Services.
2. Bookings are non-transferable unless written approval has been obtained from the Service Provider.
3. All prices quoted include Value Added Tax (VAT), where applicable.
4. Bookings are confirmed only once payment has been successfully received.

3. Cancellation and Refund Policy

1. Cancellations received thirty (30) or more calendar days before the commencement of the Event shall qualify for a refund of fifty percent (50%) of the amount paid.
2. Cancellations received fewer than thirty (30) calendar days before the commencement of the Event shall not qualify for a refund.
3. Failure to attend, arrive for, or utilise booked Services shall not entitle the Client to any refund, credit, or postponement.
4. Approved refunds shall be processed via the original payment method.

4. Scope of Services

1. Services may include, but are not limited to:
   • Gear and drivetrain adjustments
   • Brake servicing and bleeding
   • Headset servicing
   • Bottom bracket servicing
   • Hub servicing
   • Wheel truing and rebuilding
   • Suspension setup assistance
   • Bicycle rebuilds and mechanical diagnostics
   • Bicycle washing services
   • Pre-stage inspections
   • Post-stage mechanical assessments
   • Bicycle boxing and unboxing
   • Emergency technical support during designated service hours
2. Replacement parts, tyres, brake pads, chains, sealant, lubricants, bearings, cables, housing, and other consumables are excluded from the Service Package pricing and will be charged separately where applicable.
3. Services will only be rendered during official operating hours and at designated service locations as communicated by the Service Provider.
4. The Service Provider reserves the right to decline any work where a bicycle is deemed unsafe, structurally compromised, or where required replacement parts are unavailable.

5. Client Responsibilities

1. The Client is responsible for presenting a bicycle that is generally fit for use and suitable for participation in the Event.
2. The Client shall disclose any known mechanical defects, crashes, damage, or previous repairs that may affect the safe operation of the bicycle.
3. The Client shall inspect the bicycle upon completion of Services and raise any concerns as soon as reasonably possible.
4. The Client remains responsible for the safe operation of their bicycle at all times.

6. Bicycle Storage

1. Where bicycle storage facilities are provided, bicycles remain stored entirely at the Client's risk.
2. The Service Provider shall take reasonable measures to safeguard stored bicycles but shall not be liable for theft, loss, or damage except where directly caused by the gross negligence or wilful misconduct of the Service Provider.
3. Bicycles must be collected during the collection times communicated by the Service Provider.

7. Limitation of Liability

1. The Service Provider shall exercise reasonable skill, care, and diligence in performing the Services.
2. The Service Provider shall not be liable for failures arising from:
   • Pre-existing defects or damage;
   • Manufacturer defects;
   • Normal wear and tear;
   • Improper use of the bicycle;
   • Misuse of components;
   • Failure to follow maintenance or safety recommendations.
3. To the fullest extent permitted by law, the Service Provider shall not be liable for indirect, consequential, incidental, special, or economic losses resulting from the use of the Services.
4. Nothing contained in this Agreement shall exclude, restrict, or limit any rights afforded to consumers under applicable South African law.

8. Force Majeure

The Service Provider shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

• Extreme weather conditions;
• Natural disasters;
• Government restrictions;
• Public health emergencies;
• Labour disputes;
• Venue restrictions; or
• Cancellation, postponement, or interruption of the Event.

9. Disclaimer and Indemnity

NOTICE IN TERMS OF SECTION 49 OF THE CONSUMER PROTECTION ACT, 68 OF 2008

This clause limits the liability of the Service Provider and contains assumptions of risk and indemnity provisions. Clients are advised to read this section carefully.

The Client acknowledges and agrees that:

1. Cycling, bicycle transportation, bicycle storage, and participation in a multi-day mountain bike stage race involve inherent risks, including the risk of injury, illness, equipment damage, property loss, serious bodily harm, or death.
2. The Client voluntarily assumes all such risks associated with participation in the Event and utilisation of the Services.
3. The Client releases and indemnifies Specialized Bicycle Company South Africa (Pty) Ltd, its directors, employees, contractors, agents, affiliates, event organisers, venue owners, sponsors, and service partners from claims, losses, damages, costs, liabilities, or expenses arising from participation in the Event or use of the Services, except where such claims arise directly from the gross negligence or wilful misconduct of the Service Provider.
4. The Client remains responsible for any loss of or damage to their bicycle, equipment, luggage, bicycle box, accessories, or other personal property except where such loss or damage is caused directly by the gross negligence or wilful misconduct of the Service Provider.
5. Where rental equipment is provided, the Client accepts responsibility for any loss or damage beyond fair wear and tear and agrees to reimburse the Service Provider for repair or replacement costs.
6. The Client consents to photographs, audio recordings, and video recordings being captured and used by the Service Provider for promotional, marketing, advertising, and commercial purposes, provided that such use complies with applicable privacy and data protection laws. The Client may withdraw such consent in writing prior to the commencement of the Event.

10. Uncollected Property

1. Any bicycle, bicycle box, equipment, accessories, or personal property not collected within thirty (30) days after the conclusion of the Event may incur reasonable storage charges.
2. If property remains uncollected after reasonable efforts have been made to contact the Client, the Service Provider may deal with such property in accordance with applicable South African law.

11. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from or relating to this Agreement shall be subject to the jurisdiction of the competent courts of South Africa.

12. Severability

Should any provision of this Agreement be found to be invalid, unlawful, or unenforceable, such provision shall be severed from this Agreement and the remaining provisions shall remain in full force and effect.

Client Acceptance

By completing an online booking and payment for any Service Package, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.

The electronic booking record and associated payment confirmation shall constitute proof of acceptance of this Agreement.

Service Provider

Specialized Bicycle Company South Africa (Pty) Ltd